Private policy

Effective Date: 01/01/2025

At HT Pi Fasil, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, and customer dashboard.

By using our website or creating an account, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Identification number (for customs or verification)

b. Account Information:

  • Username and password

  • PO Box ID

  • Account preferences

c. Transaction Information:

  • Payment method details (processed securely via third-party gateways)

  • Order and shipment history

d. Technical Information:

  • IP address, browser type, and device information

  • Cookies and usage data to improve site functionality

2. How We Use Your Information

We use your personal data to:

  • Create and manage your customer account

  • Process and deliver your shipments

  • Send tracking updates via email or SMS

  • Respond to your questions and support requests

  • Improve our website, products, and user experience

  • Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell, rent, or trade your personal information.
However, we may share limited data with:

  • Shipping partners and carriers (for delivery purposes)

  • Payment processors (to handle secure payments)

  • IT and security service providers (to protect our systems)

  • Government or customs authorities (when legally required)

All third-party partners are required to respect your data privacy and comply with security standards.

4. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. You may request deletion of your account or personal data at any time by contacting our support team.

5. Cookies and Tracking Technologies

Our website uses cookies to:

  • Remember your preferences and login sessions

  • Analyze website traffic and usage

  • Enhance security and functionality

You can disable cookies in your browser settings, but some features may not function properly as a result.

6. Data Security

We take appropriate measures to protect your information from unauthorized access, alteration, or disclosure. This includes encryption, secure servers, and regular system monitoring.

However, no online service is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access and update your personal information

  • Request deletion of your data

  • Withdraw consent for marketing communications

  • Ask how your data is being used

To exercise these rights, please contact us at:
Email: support@htpifasil.com

8. International Transfers

Since our services operate between the United States and Haiti, your information may be processed in both countries. We ensure that all data is handled securely and in compliance with applicable privacy laws.

9. Updates to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated effective date. We encourage you to review it regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
HT Pi Fasil
Email: info@htpifasil.com
Phone: +509 41290932 / +1 765-717-9389
Address: Route N #1, Haut du cap, Monbin lataille, cap-haitien